Refund policy

REFUND, RETURNS & STORE CREDIT POLICY

Last updated: 21 November 2025

We are a small jewelry brand and many of our pieces are made and packed to order. For this reason, we do not accept returns for change of mind or general dissatisfaction. Your legal rights in relation to defective products remain.

SECTION 1 – ALL SALES FINAL (NO CHANGE-OF-MIND RETURNS)

Except as set out in this Policy or where required by law:

All sales are final.
We do not accept returns or provide refunds if you change your mind, order the wrong size, or decide the style does not suit you.

Please read product descriptions carefully before ordering.

SECTION 2 – DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If your item arrives:

clearly defective,
damaged in transit, or
not the item you ordered,

we will work with you to resolve the issue.

Conditions:

You must contact us at omonjewelry@gmail.com within 7 days of the order being marked as delivered.
Include your order number and clear photos of the item and the problem.
The item must be unused and, where possible, returned in its original packaging (box, pouch, cards).

We reserve the right to refuse a claim if:

damage appears to be caused by misuse, wear and tear, or lack of care; or
the item was altered or repaired by a third party.

SECTION 3 – REMEDIES (STORE CREDIT, REPLACEMENT, REFUND)

For approved claims (defective, damaged or incorrect items), our primary remedies are:

store credit in the form of a digital gift card, or
replacement of the same or similar item (subject to availability).

In situations where a refund is required by applicable consumer protection laws, we will issue a refund to the original method of payment.

Original shipping charges are non-refundable unless we are required by law to refund them or where we shipped the wrong item.

SECTION 4 – NON-RETURNABLE / FINAL SALE ITEMS

In addition to the “all sales final” policy above, the following items are strictly non-returnable (unless defective on arrival as described in Section 2):

Earrings and ear cuffs that go through piercings (hygiene reasons).
Custom or engraved items (if applicable).
Gift cards.
Any items marked “final sale” at checkout.

SECTION 5 – RETURN SHIPPING (WHERE APPLICABLE)

If we ask you to send an item back:

For approved defective / incorrect item claims, we will either
- provide a prepaid return label, or
- reimburse reasonable return shipping costs, as communicated by us in advance.
Items returned without our prior approval may be refused and returned to you at your expense.

SECTION 6 – LATE OR MISSING REFUNDS

If a monetary refund has been approved and processed:

First check your bank account or credit card statement again.
Then contact your credit card company and bank, as it may take several business days before your refund is officially posted.
If you have done this and still have not received your refund, contact us at omonjewelry@gmail.com.